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Assoc Analyst SmartOPS
Hyderabad, Telangana
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CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
- Monitor enterprise systems, networks, and applications using SCOM, Nagios, SolarWinds, and related monitoring tools.
- Execute and monitor production job schedules using CA Scheduler, ensuring timely and accurate completion.
- Respond to alerts and incidents, perform initial triage, and escalate according to defined procedures.
- Analyze and document recurring issues to support root cause analysis and continuous improvement.
- Perform system health checks, capacity monitoring, and routine operational tasks.
- Support implementation of automation and process enhancements to improve efficiency.
- Assist in disaster recovery (DR) testing and maintenance activities.
- Adhere to established procedures, security standards, and service level requirements (SLRs).
- Education: Bachelor’s degree in Information Technology or related field, or equivalent practical experience.
- Experience: 1+ years in IT operations, NOC support, or system monitoring roles.
- Technical Skills: Experience with CA Scheduler, SCOM, QMM, Nagios, SolarWinds; knowledge of production control processes, incident management, and system monitoring.
- Soft Skills: Strong analytical and troubleshooting skills; ability to work under pressure in a 24x7 environment; solid communication and teamwork abilities.
EEO and Accessibility Commitment
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.
Mattel aims to make its Careers website accessible. It is Mattel’s Policy to provide reasonable accommodations to people with disabilities as required by law. If you’re interested in applying for employment with Mattel, and need assistance with this online system at any point during the application, screening or selection process, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: TalentAcquisition@mattel.com. It is Mattel's Policy to consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, social origin, age, marital status, veteran and protected veteran status, disability, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, genetic information, gender, gender identity or expression, or any other basis protected by applicable law.