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Personal Shopper Seasonal

Chicago, Illinois

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Posting Title Personal Shopper Seasonal Requisition Number 211760 Company American Girl Retail Location Chicago, Illinois Address 835 N Michigan Ave Zip Code 60611 Job Category Sales

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:  The Seasonal Personal Shopper position is part of the American Girl Chicago retail store team.


The Opportunity:  The American Girl Chicago retail store is looking for dynamic individuals as a Seasonal Personal Shopper, who enjoys giving customers the highest level of personalized service through client development.  The individual we seek has high energy and a positive attitude, is highly organized, efficient, flexible, team-oriented, and strives to create a positive experience for the client and their family.

What Your Impact Will Be: 

• Provide personalized premium customer service through active listening, anticipating needs, offering suggestions/knowledge regarding product, dining and store experiences, overcoming objections and closing the sale, and responding to special requests. 
• Build a client base and foster client relationships by optimizing selling opportunities.
• Maintain regular communication with clients via phone and written correspondence, including scheduling appointments on a regular basis.
• Maintain client information in an organized manner.
• Meet or exceeds personal and department sales goals.
• Build rapport with co-workers by offering assistance as needed; act as a mentor to store staff by sharing product knowledge/selling techniques.
• Assists with training new employees to the department.


What We’re Looking For: 

• 2-3 years of work experience, specifically sales and client development, preferred.
• Experience working with a broad and diverse work force and customer base, including children, preferred.
• Must have strong organizational and communication skills (both verbal and written). 
• Must have computer skills, including familiarity with Microsoft Office applications (Word, Excel, and Outlook).
• Must be available to work evening, weekend, and holiday shifts.

Mattel is an Affirmative Action/Equal Opportunity Employer
F/M/Disability/Vet


What It’s Like to Work Here:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

  • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
  • We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
  • We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.

AA/EEO and Accessibility Commitment

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.

Mattel aims to make its Careers website accessible. It is Mattel’s Policy to provide reasonable accommodations to people with disabilities as required by law. If you’re interested in applying for employment with Mattel, and need assistance with this online system at any point during the application, screening or selection process, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: TalentAcquisition@mattel.com. It is Mattel's Policy to consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, social origin, age, marital status, veteran and protected veteran status, disability, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, genetic information, gender, gender identity or expression, or any other basis protected by applicable law. Mattel has also developed an Affirmative Action Program in compliance with federal regulations and to enhance Mattel's objectives of equal access to opportunities at all levels of employment.