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Customer Service Coordinator

Hesse

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Posting Title Customer Service Coordinator Requisition Number 200762 Location Hesse Zip Code 60486 Job Category Customer Service
Mattel is a creations company that inspires the wonder of childhood. Our mission is to be the recognized leader in play, learning and development worldwide. Mattel’s portfolio of global consumer brands includes American Girl®, Barbie®, Fisher-Price®, Hot Wheels®, Monster High® and Thomas & Friends®, among many others. Mattel also creates a wealth of lines and products made in collaboration with leading entertainment and technology companies. With a global workforce of approximately 31,000 people, Mattel operates in 40 countries and territories and sells products in more than 150 nations.

(Customer) Supply Chain Coordinator (m/f/d)
In this position you will be part of our Customer Service team and responsible to provide premium customer service and be a key interface between Mattel and specific customers / channels for domestic order processing. For our office in Frankfurt we are currently searching for a full-time (Customer) Supply Chain Coordinator (m/f/d) at the earliest opportunity.

Your primary responsibilities:
  • Process domestic orders according to customer ship dates and monthly sales targets
  • Collaborate closely with Mattel’s 4PL Service Provider DHL (4th Party Logistics – Transport Management System)
  • Support preparation of customer meetings with focus on Customer Service and Supply Chain
  • Coordinate customer requirements with internal processes
  • Accurate and timely investigation and resolution of claims
  • Develop a proactive relationship with customers and be the first point of contact for Supply Chain related customer requirements
  • Carry out Operational Excellence / Continuous Improvement projects
  • Drive Customer projects improving performance

#LI-JE1

Minimum requirements:
  • Academic degree in business administration, preferably with focus on Logistics / Supply Chain Management or dual study program "Ausbildung zum Speditionskaufmann/frau/diverse"
  • and Supply Chain / Logistics BW
  • 1-2 years of experience in FMCG or Retail industry
  • Advanced Excel experience (pivot tables; charts; functions; etc.)
  • Pro-active and customer centric approach
  • Team-Player with intercultural awareness
  • Excellent telephone manner
  • Strong written and verbal communication skills in English and German
  • Numerate with accurate data entry skills
  • Computer proficiency (Microsoft Office), preferably AS400 experience
  • Strong organizational skills and ability to prioritize (80/20 pareto)
  • Flexible and able to work under pressure in a fast-paced environment

At our office in Frankfurt, approx. one hundred people are employed. The office is conveniently located next to the tram station. Working at Mattel, you will find that we offer a friendly & collegial atmosphere where ethics and integrity are highly valued. You will also notice the creative and innovative drive of our people, which has formed the basis of our success throughout our many years of existence.

Mattel is an Affirmative Action/Equal Opportunity Employer
(minorities/female/veterans/individuals with disabilities/sexual orientation/gender identity)







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