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(Customer) Supply Chain Coordinator

Hesse

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Posting Title (Customer) Supply Chain Coordinator Requisition Number 182122 Location Hesse Zip Code 60486 Job Category Customer Service
(Customer) Supply Chain Coordinator(m/f/d)

In this position you will be part of our Customer Service team and responsible to provide premium customer service and be a key interface between Mattel and specific customers / channels for domestic order processing. For our office in Frankfurt we are searching for a full-time (Customer) Supply Chain Coordinator (m/f/d) at the earliest opportunity.

Your primary responsibilities will be:
  • Process domestic orders according to customer ship dates and monthly sales targets
  • Develop a proactive relationship with retailers & be a first point of contact for Supply Chain related customer requirements
  • Collaborate closely with Mattel’s 4PL Service Provider DHL TMS (4th Party Logistics – Transport Management System)
  • Coordinate alignment of customer requirements to internal processes
  • Support preparation of customer meetings with focus on Customer Service and Logistics
  • Accurate and timely investigation and resolution of claims

Minimum requirements:
  • Academic degree in business administration, preferably with focus on Logistics / Supply Chain Management
  • 1-2 years of experience in FMCG or retail industry
  • Pro-active and customer centric approach
  • Team-Player with intercultural awareness
  • Excellent telephone manner
  • Strong written and verbal communication skills in English and German
  • Numerate with accurate data entry skills
  • Computer proficiency (Microsoft Office), preferably AS400 experience
  • Strong organizational skills and ability to prioritize (80/20 pareto)
  • Flexible and able to work under pressure in a fast-paced environment

How to apply:
Do you see yourself as a match for this job? Then we look forward to your application! Please make sure to clearly motivate your application to help us gain a deeper understanding of how your background, ambition and personality fits to this role and in which aspects you still find a challenge for yourself. Please also include your availability and salary expectation.

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