Customer Service Jobs
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(Customer) Supply Chain Coordinator
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In this position you will be part of our Customer Service team and responsible to provide premium customer service and be a key interface between Mattel and specific customers / channels for domestic order processing. For our office in Frankfurt we are searching for a full-time (Customer) Supply Chain Coordinator (m/f/d) at the earliest opportunity.
Your primary responsibilities will be:
- Process domestic orders according to customer ship dates and monthly sales targets
- Develop a proactive relationship with retailers & be a first point of contact for Supply Chain related customer requirements
- Collaborate closely with Mattel’s 4PL Service Provider DHL TMS (4th Party Logistics – Transport Management System)
- Coordinate alignment of customer requirements to internal processes
- Support preparation of customer meetings with focus on Customer Service and Logistics
- Accurate and timely investigation and resolution of claims
- Academic degree in business administration, preferably with focus on Logistics / Supply Chain Management
- 1-2 years of experience in FMCG or retail industry
- Pro-active and customer centric approach
- Team-Player with intercultural awareness
- Excellent telephone manner
- Strong written and verbal communication skills in English and German
- Numerate with accurate data entry skills
- Computer proficiency (Microsoft Office), preferably AS400 experience
- Strong organizational skills and ability to prioritize (80/20 pareto)
- Flexible and able to work under pressure in a fast-paced environment
How to apply:
Do you see yourself as a match for this job? Then we look forward to your application! Please make sure to clearly motivate your application to help us gain a deeper understanding of how your background, ambition and personality fits to this role and in which aspects you still find a challenge for yourself. Please also include your availability and salary expectation.
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