Skip to main content

Customer Service Jobs

We're looking for people who are up for the challenge of honoring a seventy-year legacy by making their own mark in new frontiers. If being part of a remarkable transformation energizes you, you’re in the right place. We need pioneers, inventors, designers, and entrepreneurs of all kinds.

(Customer) Supply Chain Coordinator


Please turn off any pop up blockers before clicking apply now

Posting Title (Customer) Supply Chain Coordinator Requisition Number 182122 Location Hesse Zip Code 60486 Job Category Customer Service
(Customer) Supply Chain Coordinator(m/f/d)

In this position you will be part of our Customer Service team and responsible to provide premium customer service and be a key interface between Mattel and specific customers / channels for domestic order processing. For our office in Frankfurt we are searching for a full-time (Customer) Supply Chain Coordinator (m/f/d) at the earliest opportunity.

Your primary responsibilities will be:
  • Process domestic orders according to customer ship dates and monthly sales targets
  • Develop a proactive relationship with retailers & be a first point of contact for Supply Chain related customer requirements
  • Collaborate closely with Mattel’s 4PL Service Provider DHL TMS (4th Party Logistics – Transport Management System)
  • Coordinate alignment of customer requirements to internal processes
  • Support preparation of customer meetings with focus on Customer Service and Logistics
  • Accurate and timely investigation and resolution of claims

Minimum requirements:
  • Academic degree in business administration, preferably with focus on Logistics / Supply Chain Management
  • 1-2 years of experience in FMCG or retail industry
  • Pro-active and customer centric approach
  • Team-Player with intercultural awareness
  • Excellent telephone manner
  • Strong written and verbal communication skills in English and German
  • Numerate with accurate data entry skills
  • Computer proficiency (Microsoft Office), preferably AS400 experience
  • Strong organizational skills and ability to prioritize (80/20 pareto)
  • Flexible and able to work under pressure in a fast-paced environment

How to apply:
Do you see yourself as a match for this job? Then we look forward to your application! Please make sure to clearly motivate your application to help us gain a deeper understanding of how your background, ambition and personality fits to this role and in which aspects you still find a challenge for yourself. Please also include your availability and salary expectation.

You have not recently viewed any jobs.

You have no saved jobs.