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Customer Service Home Agent, Seasonal - Wilmot, WI Area

Wilmot, Wisconsin

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Posting Title Customer Service Home Agent, Seasonal - Wilmot, WI Area Requisition Number 191107 Location Wilmot, Wisconsin Zip Code 53562 Job Category Customer Service

American Girl is looking for friendly, dynamic individuals to join our team as Seasonal Customer Service Home Agents. You will provide high quality customer experiences that exemplify the guiding truths of our Company service philosophy, while supporting our premium brand. During your typical day, you’ll process orders and catalogue requests, solve customer issues, and share order, product, and retail store information. This is a work from home position and it’s important to note that telecommuting is not necessarily for everyone. It requires a certain discipline and work ethic to succeed .

Home Office Requirements:

• Must have been a former American Girl Direct Service Contact Center employee in 2018.
• Must live in the state of Wisconsin or Illinois and be able to attend a mandatory 5-day training in the Wilmot, WI American Girl Facility
• A quiet, temperature-controlled, closed-door work area with no distractions or background noise (ie: pets, children, machinery, music or talking). There may be periodic unplanned visits from a Supervisor during scheduled work shifts.
• Dedicated high-speed internet provided by a cable or DSL provider, located within the work area. The expense associated with internet access is covered by you and may not be fully reimbursed by American Girl. Wi-Fi, cellular or satellite service does not meet requirements.
• Minor office supplies, (scratch paper, pens, calendar)
• Freedom from other responsibilities - you must be focused on work and not responsible for the caretaking of others (children, elderly, pets, etc.)

Experience, Education & Skills

To be considered a qualified candidate for telecommuting, you must have the following essential skills and be able to fulfill the requirements:

· Proven track record of strong contact center performance
· Technological proficiency
· Self-motivation and strong sense of responsibility
· Independent problem-solving skills
· Flexibility to quickly adapt to changing schedules and assignments
· Organized and disciplined mindset


Mattel is a leading global children's entertainment company that specializes in design and production of quality toys and consumer products. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic franchises, including Barbie®, Hot Wheels®, American Girl®, Fisher-Price®, Thomas & Friends® and MEGA®, as well as other popular brands that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 40 locations and sell products in more than 150 countries in collaboration with the world's leading retail and technology companies. Since its founding in 1945, Mattel is proud to be a trusted partner in exploring the wonder of childhood and empowering kids to reach their full potential.
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Mattel is an Affirmative Action/Equal Opportunity Employer
(minorities/female/veterans/individuals with disabilities/sexual orientation/gender identity)

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