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Customer Service Coordinator

North Holland

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Posting Title Customer Service Coordinator Requisition Number 201128 Location North Holland Zip Code 1186MJ Job Category Customer Service
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create wonder and inspire dreams of epic proportions. It’s a big task, and we’re here because we’re up to the challenge. ‘Mattel is a creations company that inspires the wonder of childhood.
Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie®, Hot Wheels®, Fisher-Price®, American Girl®, Thomas & Friends™, UNO® and MEGA®, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at www.mattel.com, www.facebook.com/mattelor www.twitter.com/mattel
At Mattel, we strive to achieve this vision primarily through our creative and enthusiastic employees who DARE to be innovative, and THRIVE in a friendly and fast-paced environment. Mattel is committed to developing employees and supporting their career goals, helping them GROW with a host of meaningful experiences and learning opportunities. And by promoting a culture of BALANCE that emphasizes working passionately and taking time to play often, we are proud of how our employees LEAD by example in all that they do!Check us out on: http://www.youtube.com/MattelRecruiterre you?
As an industry leader, Mattel Netherlands prides itself on being led by its people in the dynamic fast moving consumer goods industry. We look for people that are excited by a challenge, want to be rewarded for performance and who are motivated to make things happen.
Supporting the Mattel vision, we have 80 dedicated employees based at our office in Amstelveen in The Netherlands where “we inspire wonder in the next generation to shape a brighter tomorrow”. It hosts a diverse mix of commercial functions (Sales, Customer Marketing, Customer Services, Consumer Products) as well as support functions (Finance, IT, Procurement, Legal, Product Integrity, HR, Logistics).
At Mattel we create the experiences that capture kids’ hearts, open their minds and unlock their potential through play. By fostering a culture of entrepreneurialism, we encourage everyone to channel their inner garage spirit, challenge the status quo and let kids inspire endless creativity. We balance speed and agility with having fun, winning together, and achieving bold goals. All this, in a respectful environment where we celebrate every voice, everywhere!
For our Mattel office in Amstelveen we are looking for a full time, temporary Customer Service Coordinator to start immediately.

Customer Service Coordinator E-Commerce


In this position you will be responsible for providing a premium customer service for a small number of E-commerce customers for domestic order processes. Accurate and timely order management and shipments are key part of the role. Related tasks-
  • Accurate and timely processing of orders
  • Timely allocation of stock to orders and preparing shipments for warehouse
  • Confirm orders in customer web portal
  • Managing order book to ensure alignment with customer
  • Facilitate customer or internal queries from Sales, Finance, Planning or Logistics
  • Proactively communicate discrepancies in customer data to Sales
  • Contact with Inventory Allocators, Sales and Finance
  • Support market Customer Service team with claims resolution
  • Participate in process improvement initiatives, both internal and with customer
  • Additional administrative tasks as agreed

Complexities that the position faces-
  • Maintaining high performance and quality service to support Sales reaching monthly sales targets. High data accuracy is required to avoid claims and charges. Retaining a high degree of knowledge about the customer to be successful.


What skills are we looking for?
  • English - written & spoken. A Second European language is considered beneficial, especially French, German, Spanish or Italian
  • Advanced Excel-skills
  • Analytical skills
  • Computer proficiency (Microsoft Office, AS400 is a pre)
  • Good knowledge of Supply Chain processes
  • Customer service experience is a must!
  • Knowledge of order management and marketing are a plus
  • Numerate and accurate data entry skills
  • Excellent communication skills
  • Strong problem-solving skills
  • Strong organizational skills and the ability to prioritize
  • Confident to recommend innovative solutions
  • Team approach and integrated approach with other teams
  • Flexibility and proactive
Please note, this is a temporary position from the end of August 2020 until 15 January 2021
AE1


What It’s Like to Work Here:
Mattel is passionate about our employee experience, which is built on community, opportunity and purpose. Our employees are at their best when they’re recognized, rewarded, and empowered to drive their own Mattel journey – that’s why we offer flexible work schedules, unlimited paid time off for exempt employees, a generous holiday schedule, and a competitive compensation and benefits package. Depending on location, we also provide on-site resources like childcare and a fitness center to help seamlessly integrate work and life. There are endless opportunities to grow here, with a strong focus on career development, open access to senior leadership, and on-site and online training. Employees often say the best part of working at Mattel is the people, and we build our community through employee resource groups, clubs, leagues and activities that allow you to bring the “whole you” to work. We’re a family-friendly, inclusive, purpose-driven company that provides ample time and unique opportunities to give back to the communities in which we work and play.


Who We Are:
Mattel is a leading global children's entertainment company that specializes in design and production of quality toys and consumer products. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic franchises, including Barbie®, Hot Wheels®, American Girl®, Fisher-Price®, Thomas & Friends® and MEGA®, as well as other popular brands that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 40 locations and sell products in more than 150 countries in collaboration with the world's leading retail and technology companies. Since its founding in 1945, Mattel is proud to be a trusted partner in exploring the wonder of childhood and empowering kids to reach their full potential.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.

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