Lead IT Business Analyst - Quality & Sustainability (Remote)

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity: 

Mattel is currently seeking a Lead Business Analyst for Quality and Sustainability. This position drives system and process alignment across the geographies for Quality and Sustainability with the rest of Supply Chain organization and the broader Mattel Organization by evaluating systems and processes and driving system and process improvements. This role will be the main point of contact for IT related issues as well as improvements for these areas. The role will report to the Senior Manager of Consumer Services, Quality and Sustainability. 

The Quality Management Systems, Quality Applications, Safety, Regulatory and Compliance, and Sustainability platforms, help drive quality, safety, and compliance required to sell our products in global markets. This role will manage project managers, business analysts, technical resources including Mattel and service providers and software providers. The Manager will need to partner with the business on process harmonization and requirements, with the architects on solution alignment and with our developers to deliver capabilities that are aligned with our business strategy and goals.

What Your Impact Will Be: 

Business Continuity

Drive Quality and Sustainability System & Process Alignment

• Ensure proper processes and document requirements are being followed across the Quality organization and across entire supply chain, for sustainability
• Engages in rigorous root cause analysis, problem solving and solution implementations.
• Ensure system processes work in a manner that adheres to customer requirements
• Maintain and update systems and data – combination of legacy systems and Veeva QualityOne and RegulatoryOne platforms.
• Identify, vet, review with leadership, and implement process and technology improvements
• Support Global teams as primary Point of Contact
• Identify and address all IT issues as primary point of contact and optimize infrastructure, hardware, software and processes, in close partnership with the GSC business team and driving IT dependencies

New Capability Deployment

• Primary conduit business leadership and personnel in technology modernization initiatives across all phases of the project lifecycle (analysis, design, build, test, deploy)
• Responsible for working with the business team to gather detailed requirements and processes
• Applying leading practices to requirements and processes and facilitating the development of to-be processes to be deployed on the modernized Veeva platform which effectively support Mattel’s operations.

What We’re Looking For:

• Bachelor’s Degree in computer science, information systems or a related field.
• 8+ years related experience in Technology/Operations serving end customers
• Training or equivalent combination of education and experience
• Strong analytical and critical thinking mindset
• Able to manage a team of employees, contractors, and consultants to drive outcomes
• Comfortable presenting to business stakeholders on a regular basis
• Comfortable working in a matrixed organization to drive outcomes
• Ability to work remotely but should be open to travel as needed (up to 25%)
• Expert program management skills including the ability to effectively integrate and manage competing resources
• Expert relationship management/networking skills
• Expert verbal and written communication skills
• Demonstrated expertise with negotiating conflicts, contracts
• Expert leadership skills; prior management experience in fast paced technology implementations
• Must have working knowledge in 2 or more of the following domains: Quality Management, Laboratory Management, Regulatory Compliance, Sustainability, end user/customer support
• Experience with compliance documentation management and support.
• Experience with legacy as well as modern systems
• Analytical and reporting skills such as creating dashboards and establishing KPIs. Experience with PowerBI, Cognos, Tableau, and Google Data Lake/AWS is preferred.
• Expert understanding of various modern technology platforms that support quality management and sustainability reporting
• Knowledge and experience with deploying operating systems, applications, patch management and desired configurations
• Implementation experience in the following will be advantageous: Veeva QualityOne or RegulatoryOne, legacy systems, application rationalization/modernization
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

The annual base salary range for this position is between $112,000 and $160,000
**This range is indicative of projected hiring range, however annual base salary will be determined based on a candidate’s work location, skills and experience.

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world’s leading retail and ecommerce companies.

Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights