Analyst IT Vendor Management SAM

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Title: Tool Engineer/Administrator– Vendor Management

Location: Hyderabad, India

Job Summary: We are seeking an experienced Tools Engineer/Tool Administrator who plays a key role in supporting and administering software asset management (SAM) and vendor management platforms, particularly Flexera and ServiceNow. This role is responsible for configuring, maintaining, and optimizing tools to support software license tracking, compliance, procurement workflows, and vendor performance management. The engineer ensures smooth integration between systems, designs automated workflows, and partners with cross-functional teams to enhance transparency, efficiency, and governance in IT asset and vendor management. The candidate must be willing to work on site 4 days a week in Hyderabad, during US EST time zone.

Key Responsibilities:

Platform Administration (Flexera, ServiceNow, etc.):

• Act as the primary administrator for Flexera One (or FlexNet Manager Suite), ensuring accurate license data ingestion, normalization, and reporting.
• Manage ServiceNow ITAM / ITSM / Vendor Management modules to support software lifecycle, request workflows, vendor onboarding, and contract tracking.
• Maintain tool health by applying patches, updates, and configuration changes according to change management policies.

Tool Integration & Data Flows:

• Design, implement, and maintain integrations between Flexera and ServiceNow, ensuring seamless data flow between asset repositories, procurement modules, and ticketing systems.
• Collaborate with IT and application teams to integrate other data sources (e.g., SCCM, Active Directory, CMDB, financial systems) to enrich SAM and vendor data.
• Troubleshoot data sync and integration issues; maintain integration schedules and logs.

Workflow Design & Automation:

• Create and optimize automated workflows in ServiceNow for license requests, approvals, renewals, and vendor onboarding.
• Implement rule-based alerts for license threshold breaches, contract expirations, audit triggers, etc.
• Configure dashboards and reporting automation for license usage, vendor compliance, and renewal timelines.

Vendor & License Lifecycle Support:

• Support VMO and SAM teams in tracking software entitlements, license usage, and compliance metrics.
• Assist with onboarding and monitoring of vendor-related tool workflows (performance tracking, SLA alerts, vendor scoring mechanisms).
• Work closely with procurement, legal, and finance teams to ensure all relevant licensing and contractual data is accurately reflected in tools.

Data Quality & Governance:

• Monitor and improve data quality across systems; develop and enforce data standards and governance policies.
• Perform data validation, cleansing, and normalization routines.
• Conduct periodic audits of license and contract data to ensure consistency and accuracy.

Reporting & Analytics:

• Build and manage custom reports and dashboards in Flexera and ServiceNow to support vendor management decisions.
• Provide insights into license consumption trends, cost optimization opportunities, and vendor risk indicators.
• Deliver scheduled and ad hoc reports for audits, executive reviews, and compliance assessments.

Continuous Improvement & Support:

• Serve as a subject matter expert (SME) for tool capabilities, staying current with platform updates and industry trends.
• Participate in internal tool roadmap planning and enhancement initiatives.
• Provide Tier 2/3 support for tool-related incidents and service requests.

Qualifications:

Education & Experience:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
• 3–6 years of experience in IT tools administration, with a focus on SAM or ITAM tools (Flexera, ServiceNow, etc.).
• Experience working within a Vendor Management Office or IT Asset Management (ITAM) function is a strong plus.
• Experience with systems integration, data transformation, and API usage preferred.

Technical Skills:

• Flexera One / FlexNet Manager administration experience.
• ServiceNow configuration and workflow development (Service Catalog, Flow Designer, Business Rules).
• Proficiency in PowerShell, JavaScript, SQL, or scripting languages used for integrations and automation.
• Understanding of ITIL, SAM/ITAM best practices, and vendor lifecycle management.
• Familiarity with CMDB structures, discovery tools (like SCCM, Tanium), and license types (SaaS, perpetual, subscription).

Tools & Technologies:

• Flexera One, FlexNet Manager Suite
• ServiceNow ITAM / ITSM / Vendor Risk Management modules
• API integrations, REST/SOAP services
• IT Asset Discovery tools (e.g., SCCM, JAMF, Tanium)
• Power BI, Tableau, or SNOW Performance Analytics for dashboards

Key Competencies:

• Analytical Thinking: Ability to interpret complex data and derive meaningful insights.
• Problem Solving: Skilled in diagnosing tool-related issues and developing long-term solutions.
• Collaboration: Strong interpersonal skills for cross-team coordination.
• Process-Oriented: Detail-oriented with a focus on operational efficiency and accuracy.
• Customer Focus: Ability to work with internal stakeholders to align tools with business needs.
• Cultural Awareness: Ability to work effectively in a multicultural environment and manage teams across different time zones.

Preferred Qualifications:

• Experience working in a global organization with distributed teams.
• Certification in (Insert function here)
• Knowledge and Certifications in ITIL, Agile and DevOps practices.

About Us: We are a leading organization committed to leveraging technology to drive business success. Our team is dedicated to innovation, collaboration, and delivering exceptional results. Join us and be a part of a dynamic and forward-thinking company.

How to Apply: Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications.

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy