iSeries Developer & Support Analyst

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:
Be a part of an organization that is modernizing and transforming its IT platforms, processes, and skills to accelerate Mattel’s strategy to unlock a world of tech-enhanced 360-degree play experiences!  Mattel’s Governance Risk & Compliance (GRC) Team is part of the Global Technology Organization (GTO). 

The iSeries team is responsible for managing, supporting and developing our core system in AS400. This is a global team that supports commercial, supply, logistics, finance and organization across the world in the following regions: Americas, Europe, Middle East, Africa and Asia Pacific. The team is also a critical partner for the Global Technology Organization and other functional organizations to keep Mattel’s operations without disruptions.

The Opportunity: 
 

Mattel is establishing and developing a technology and innovation center that will contribute to a robust internal control environment. As a result, Mattel is currently seeking a Developer & Support Analyst to join its iSeries/AS400 team at the new center.

We are seeking an experienced iSeries (AS400) Developer & Support Analyst to support and enhance enterprise applications within the Supply Chain and Manufacturing domain. The role involves development, maintenance, production support, system enhancements, and close collaboration with business stakeholders to ensure operational efficiency across procurement, inventory, production, and distribution processes along with the onshore and offshore experience.

The ideal candidate will have strong technical expertise in RPG and IBM i technologies, along with functional understanding of manufacturing and supply chain workflows.

Flexibility to operate in staggered or rotational shifts to support overlapping business operations across Australia (Melbourne), Europe (Amsterdam), US (Los Angeles), and Canada (Toronto/Mexico City) time zones.

What Your Impact Will Be: 

Application Development & Enhancements

• Design, develop, test, and implement applications on IBM i (AS400) platform.
• Develop and maintain programs using RPGLE / ILE RPG / Free Format RPG, CLLE, and embedded SQL.
• Work on DDS, Subfiles, Service Programs, and APIs.
• Enhance existing legacy applications and support modernization initiatives.
• Participate in system upgrades and platform migrations where applicable.
• Coordinate tasks and work activities between onshore and offshore teams to ensure seamless delivery.
• Manage and coordinate work assignments between onshore and offshore teams, ensuring clear communication, alignment of priorities, and timely execution.
• Ensure adherence to security, compliance, and audit requirements.
  
  Production Support & Issue Resolution
• Provide Level 2/Level 3 production support for Supply Chain & Manufacturing systems.
• Troubleshoot and resolve application, data, and batch job issues.
• Monitor system performance and job schedules.
• Perform root cause analysis and implement preventive solutions.
• Coordinate with infrastructure and business teams during incidents.
• Ensure adherence to security, compliance, and audit requirements.
• Participate in an on-call rotation to provide support during weekends, after business hours, and public holidays as required.
• Coordinate tasks and work activities between onshore and offshore teams to ensure seamless delivery.
• Manage and coordinate work assignments between onshore and offshore teams, ensuring clear communication, alignment of priorities, and timely execution.
• Demonstrated experience in managing job abends and support tickets raised by users and business teams, ensuring timely resolution in accordance with defined SLAs and established incident management procedures and policies.

What We’re Looking For: 

3-7 years of experience in Core AS400 / iSeries/ IBM i Skills and below.

• Strong experience in IBM iSeries (AS400) environment

• Proficiency in RPGLE, CLLE, RPG/400, SQL-RPG, SQLRPGLE, DB2/400 (SQL, DDS, Physical & Logical Files)

• Knowledge of ILE concepts (Service Programs, Procedures, Modules)

• Experience with Subfile programming, Batch jobs, Interactive screens, Message/Data Queues and Job Scheduling etc.

• Experience in Code debugging and performance tuning on AS400

• Must have experience and willingness to work both in development and production support environments.
• Working knowledge on any Change Management tools.
• Experience in requirement gathering and modeling business processes (notably Supply Chain and Order-to-Cash), translating business requirements into high-level and technical designs, impact analysis for proposed changes to regional requirements.
• Root cause analysis, 3rd-line ticket triage, provide direction on fixes and enhancements.
• Plan and execute test strategy on IBM i: unit, integration, regression, and performance smoke tests.
• Nice to have: EDI integrations; Implementer (change management); Compleo (document management).
• Understanding business process flows relevant to manufacturing, logistics, and supply chain. 
• Experience in requirement gathering, impact analysis, and root cause analysis
• Experience working in Agile/Scrum environments and familiarity with ticketing tools like ServiceNow / JIRA.
• Demonstrated experience in managing job abends and support tickets raised by users and business teams, ensuring timely resolution in accordance with defined SLAs and established incident management procedures and policies.
• Flexibility to operate in staggered or rotational shifts to support overlapping business operations across Australia (Melbourne), Europe (Amsterdam), US (Los Angeles), and Canada (Toronto/Mexico City) time zones.

Soft Skills:

• Analytical and problem-solving skills – able to troubleshoot complex AS400 issues efficiently
• Attention to detail – ensures accuracy in coding and data integrity
• Communication skills – capable of clearly explaining technical concepts to non-technical stakeholders
• Collaboration and teamwork – work effectively with cross-functional and global teams
• Leadership and mentoring – guide junior developers and participates in technical reviews
• Adaptability – comfortable working in evolving technology landscapes (AS400 modernization)
• Ownership and accountability – take responsibility for deliverables and production stability
• Customer-centric mindset – focuses on business impact and service quality
• Time management – manages priorities in a fast-paced environment

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy