Key Account Representative

CREATIVITY IS OUR SUPERPOWER It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
 

Responsible for the day-to-day commercial management and execution of Mattel's Price Club accounts, including Sam's Club (and Sams.com) and Costco. This role supports the commercial strategy defined by the Key Account Manager by ensuring flawless execution, sales performance tracking, inventory management, forecasting, customer follow-up, and cross-functional coordination to achieve business objectives.

What You’ll Do

• Manage the daily commercial operation of assigned Price Club accounts, ensuring execution of sales plans and business objectives.
• Maintain strong relationships with customer buying teams, acting as the primary operational contact for assigned accounts.
• Execute commercial plans, promotional activities, and assortment initiatives aligned with the Key Account Manager's strategy.
• Monitor sales performance through sell-in, sell-out, inventory levels, purchase orders, and forecast accuracy, identifying risks and opportunities.
• Coordinate order management, replenishment, and inventory requirements with Supply Chain Management, Customer Fulfillment, Finance, and other internal stakeholders.
• Analyze customer performance and prepare regular business reports, dashboards, and presentations to support commercial decision-making.
• Ensure excellent in-store and online execution by partnering with Trade Marketing and customer teams.
• Support line reviews, customer meetings, business planning sessions, and promotional execution.
• Provide timely follow-up on customer requests, operational issues, deductions, and commercial opportunities.
• Continuously identify opportunities to improve account performance, product availability, and execution excellence.

Who We’re Looking For

• Bachelor's Degree in Business Administration, Industrial Engineering, Marketing, or related field (required).
• 4 - 5 years of experience in Sales, Customer Development, Key Account Management, or Commercial Operations within Consumer Goods.
• Experience managing retail customers, preferably Price Clubs, Modern Trade, or Mass Retail.
• Strong analytical skills with experience in sales reporting, forecasting, and inventory management.
• Proficiency in Tableau, Advanced Excel, PowerPoint, and Salesforce.
• Customer orientation.
• Data analysis.
• Planning and organization.
• Effective communication.
• Collaboration and cross-functional teamwork.
• Problem-solving.
• Fluent English (required).

How We Work

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors
 

• We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
   

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https //jobs.mattel.com/ and www.instagram.com/MattelCareers .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.