Security Shift Supervisor

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity: 

The role will act as the point of contact for all shifts, 24/7, and support the Security Officers, complete special tasks and projects assigned by the Security Manager, and perform standard Security Officer duties, as needed. Mattel Officers are Mattel employees and not a 3rd party service.

What Your Impact Will Be: 

• Enforce Mattel Global Security Department Best Practices and adhere to US Customs Trade Partnership Against Terrorism (CTPAT) program recommendations.

• This includes protecting the organization’s physical property, assets, and personnel from theft, damage, harm, unlawful activities, etc.

• Perform administrative data entry duties as assigned by post order standards (i.e., Guardhouse, Employee Entrance, Rover Patrol, Building Entrance, Satellite Site Patrol).

• Guide and perform electronic-based audits.

• Coordinates the work of the Security Officers in the performance of security and related tasks, as outlined in the Contingency Operations and S.O.P. manuals, under the supervision of the Security Manager.

• Responsible for the scheduling, payroll, and timekeeping of the officers.

• Conduct corrective action, regular touch bases, and performance reviews with the security officers.

• Enforcing Mattel’s Intellectual Property, privacy, and confidentiality with the utmost protection.

• Responsible for contacting the Security Manager, Facility Management, and Facilities personnel, as required, during emergencies or as security issues arise.

• Supports training of security officers, coaches, and directs personnel in the security function and is skilled in the duties and responsibilities of the group directed.

• Respond to fire/first aid emergencies and facilitate EHSS processes.

• Works closely with facility management, HR, corporate, and other departments.

What We’re Looking For: 

• High school diploma or GED, required.

• Experience leading a team of 5 for more personnel in a corporate or logistics security function, law enforcement, military environment, or related field.

• Must become certified in First Aid, CPR, and Blood-borne Pathogens (training provided).

• Ability to read, analyze, and interpret general business policies, training, compliance requirements, professional journals, technical procedures, or governmental regulations.

• Ability to analyze and interpret information provided to complete assigned tasks and projects.

• Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and being open to change and adapting to new information or unexpected obstacles.

• Ability to write reports, business correspondence, and procedure manuals including detailed incident reports writing.

• Display exceptional customer service and communication skills.

• Ability to effectively present information and respond to questions from employees, clients, customers, and the public.

• Intermediate to advanced computer, tablet, and smartphone knowledge – (Microsoft suite, internet, mobile applications, and email).

• CCTV and physical security programs.

• Ability to stand and walk for extended periods.

• Ability to lift and move up to 50 pounds.

• Ability to rotate shifts based on business needs.

• Must be able to work weekends and overtime, as required.

• Attend and participate in all mandatory training to meet requirements, maintain job-competence, and succeed in professional development.

• Analytical abilities to think critically making clear, well-reasoned rational decisions.

• Trustworthy qualities and being a person of character and conviction who can be trusted, without fail, to deliver on promises.

• Accountability to hold yourself, your team, and your partners to the highest standard for performance necessary for achieving results.

• Mature judgment, strong communication, and organizational skills.

• Excellent interpersonal skills and ability to work with people at all levels.

• Understanding and influencing others and their actions is important in providing a safe, orderly environment.

• Must be able to communicate effectively with the public and with all levels of the organization in the performance of daily duties.

• Ability to effectively respond to all types of situations confidentially and possess the ability to remain calm during emergency or stressful situations.

• Must have a valid driver’s license.

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

This posting is not for an existing vacancy. 

*The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential. 

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is a proud Equal Opportunity Employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy