Key Account Manager

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity: 

Mattel, Inc., a leading global play and family entertainment company, is seeking a high-impact Key Account Manager to lead the Walmart Dolls IP business and drive profitable growth across one of Mattel’s most important retail partnerships.

The Key Account Manager serves as the business owner for their category, responsible for strategy, customer relationships, sales execution, forecasting, promotional planning, and profitability.  This individual will partner directly with Walmart merchants, planners, replenishment teams, and cross-functional Mattel partners to develop and execute growth strategies that create value for both organizations.

The ideal candidate combines strong commercial and analytical skills with a collaborative approach to problem-solving.  They can leverage data and insights to identify opportunities, develop customer-focused solutions, and work effectively across internal and external partners to deliver business objectives.

This position will be based in our Rogers, Arkansas Sales office and will require travel to the customer and Mattel’s corporate headquarters. 

What Your Impact Will Be: 

• Manage Mattel Dolls IP product lines, serving as the primary business owner and maintaining direct relationships with buying, planning, advertising, merchandising, and finance teams.
• Achieve quarterly and annual sales, revenue, and profitability targets by leveraging data, consumer insights, and shopper insights to drive growth and optimize return on investment.
• Build and maintain strong customer relationships, serving as a trusted business partner and identifying opportunities to expand Mattel's presence within the category.
• Lead customer meetings and business reviews, providing data-driven recommendations that identify opportunities, mitigate risks, and support joint business objectives.
• Manage forecasting, inventory planning, and pledge reviews, proactively identifying risks and opportunities to deliver sales and profitability goals.
• Oversee trade funding, market development funds, and customer investments, ensuring effective resource allocation and strong ROI.
• Develop merchandising strategies, including line reviews, planograms, displays, and promotional programs, to improve assortment productivity, secure incremental space, and drive sales growth.
• Maintain accurate item setup, assortment management, and fill/cut reporting to support effective inventory management and flawless execution across the account base.
• Attend toy fairs, line reviews, and product previews while maintaining a deep understanding of Mattel brands, product lines, category trends, and competitive activity.
• Partner cross-functionally with Marketing, Sales Planning, Supply Chain, Customer Fulfillment, Finance, and Retail Marketing teams to ensure strong execution and customer support.
• Monitor category trends, competitive activity, and retailer strategies, translating insights into actionable recommendations that strengthen Mattel's position and support long-term growth.
• Foster One Mattel and work as a team, across categories, to enhance the local team culture.

What We’re Looking For:

• Bachelor’s degree in Business Administration or related field
• 5 years’ related experience in either Consumer-Packaged Goods or Mass-Market Retailer.
  • Experience in Account Management or related functions (forecasting and planning, category management, promotional planning, buying, etc.)
  • Experience in Toys or General Merchandise categories preferred
  • Experience working with Walmart or Sam’s Club preferred
• Insights-based: Strong analytical capabilities with proficiency in Excel, PowerPoint, and retail data platforms (Retail Link / Scintilla experience preferred).
• Collaborative: Demonstrated success influencing cross-functional teams and external customers.
• Poised: Strong presentation, negotiation, communication and storytelling skills.
• Driven: Proven ability to manage multiple priorities and deliver results in a fast-paced, deadline-driven environment.
• Accountable: High attention to detail, integrity, and an ownership mindset with a commitment to delivering high-quality results.
• Curious: Proactive learner who seeks new opportunities, embraces challenges, and continuously looks for ways to improve the business.

*The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential. 

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy