Customer Service Coordinator

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain, and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard - when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Mattel Poland is looking for a dedicated and proactive Customer Service Coordinator to join our Team based in Warsaw. Reporting to the Associate Manager Customer Fulfillment, this role will be responsible for managing customer orders, serving as the first point of contact for supply chain queries, and collaborating closely with cross-functional teams to ensure efficient and timely order fulfillment.
 

What Your Impact Will Be:  

• Proactive and timely liaison with customers regarding status of assigned area orders

• Being first point of contact for Supply Chain queries and improvements

• Oversight and validation of Domestic order processing (entered and allocated by 3rd party), ensuring accuracy, overall coordination, and alignment with customer ship dates and monthly sales targets

• Support team to resolve claims

• Effective and timely liaison with other departments to fulfill duties especially sales, Customer finance, distribution center, planning and 3rd parties Transportation Management (TMS)

• Propose & lead selected department improvement initiatives

• Reporting & Collaborating with internal teams responsible for stock management on inventory analysis and control, including monitoring stock levels, replenishing orders, and verifying overall stock availability

• Communication & Meetings 

• Work closely with local sales and marketing teams  

• Look for opportunities for process improvement 

What We’re Looking For:  

• 2–3 years of experience in Order Management, Operations, or Supply Chain (ideally in fast-paced or retail environments)

• Solid understanding of supply chain processes (orders, inventory, reporting) with strong attention to detail

• Strong analytical and problem-solving skills; able to manage data and priorities across markets

• Very good communication in English and Polish is required

• Proactive, well-organized and customer-focused, able to handle pressure and take ownership of tasks 

• Strong attention to detail to ensure accuracy in order processing, reporting, and inventory control

What We Offer:

• Gross annual salary range of PLN 88560 - PLN 105160 

• Bonus Scheme Participation in Mattel Incentive Plan (MIP) with the target of 5% of base salary, payout is determined by company and individual performance results 

• Paid Time Off: 20 Or 26 vacation days + 2 Mattel Days (company day off) 

• Hybrid working set-up 

• Monthly/quarterly reimbursement of public transportation ticket (subject to limit amount according to company policy) 

• Multisport Card at an affordable price 

• Employee Assistance Program: Access to Modern Health and Headspace app 

• Health & Dental Insurance through Medicover 

• Life and Disability Insurance 

• Employee Pension Plans (savings program) 

• Toy Discount 

• Christmas Gift 

• Family Benefits Program 24 weeks off (for 1st caregiver) or 12 weeks off (for co-parent) fully paid on the arrival of new child, return to work program, path to parenthood, and family care leave 

Mattel’s total compensation package is based on objective, gender-neutral criteria such as work location, relevant skills, and experience. This information is provided to enable informed and transparent consideration and negotiation of employment terms. If your profile is retained and we schedule an interview, we will share further details on Mattel Poland Sp. z o.o.’s total rewards package. Please note that (some of) the benefits above may change over time, due to changes in the company policy or in legislation. We will not ask about your previous salary history.  

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here! You may be just the right candidate for this or other roles. 

How We Work:  

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors: 

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.  

• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.  

• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.  

Our Approach to Flexible Work: We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter. 
 
Who We Are: Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential. 
 
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more. 
 
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers. 
 
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.