American Girl Sr. Community & Event Coordinator (Full-Time)

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers. 

The Opportunity: The Sr. Community & Event Coordinator is located at the AG Retail Flagship Chicago location and reports directly to the Sr. Department Manager. This position is responsible for delivering all aspects of our premium experiences and events. This position will be working one-on-one with guests to create a magical event through superior communication and organization according to AG specifications.   

What Your Impact Will Be: 

• Manage and lead all aspects of the planning, coordination, and communication for private and large group parties and sales, store events, excursions, community and hotel partnerships for their location.
• Research and solicit group prospects and partnerships within the community for internal and external store events.   
• Support Sr. Dept. Manager to plan/execute event and assigns roles and responsibilities with the AG store teams.  Resolve any customer service issues and lead event execution team to do the same. 
• Communicate with both internal and external stakeholders to ensure each event is executed with excellence. 
• Support and assist in store events and provide support to other team members on planning of storewide projects. 
• Process all paperwork including contracts. 
• Work alongside the Leadership Team on all company events, launches, and event initiatives. 
• Participate and support key retail teams to provide merchandise displays and manage inventory for events. 
• Provide feedback for all events/programs to determine effectiveness in achieving retail marketing goals provide recommendations and feedback. Assist with researching, recommending, and implementing new events/programs. 
• Meet sales goals and budgetary guidelines.  Work with external vendors and place product orders in a timely manner. 
• Ensure customer satisfaction by providing an exceptional events and excursions and oversee resolution of customer service issues and requests in a gracious manner. 
• Execute events to AG standards, including games, crafts, hair styling, and skin care of dolls. 
• Assist as needed with the retail side of business including Retail Sales, Customer Service, Doll Hair/Salon, Programs/Events, and Personal Shopping. 

What We’re Looking For:

• 3-5 years of work experience in customer relations, parties or events. 
• Must enjoy public speaking, children, and possess a warm and friendly demeanor. 
• High energy, experience in a fast-paced service environment with a passion for quality. 
• Organizational skills, inventory management, flexibility and corporate relationship skills are required. 
• Experience working with children, preferred. 
• Excellent communication (both verbal and written) and organizational skills are essential. 
• Well-developed computer skills are essential; must be a skilled user of Microsoft Software (Excel, Outlook, and Word). 
• Ability to work a flexible schedule including evenings, weekends, and holidays. 

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How We Work:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world’s leading retail and ecommerce companies.

Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
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