Department Assistant

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers 

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

The Opportunity: 

American Girl is seeking a professional, organized, and customer-focused Seasonal Bilingual Department Assistant to support administrative operations at our DeForest Distribution Center during our peak business season. This position serves as a key point of contact for employees, visitors, vendors, and business partners while providing administrative support to Distribution Center leadership and team members.

This is a temporary seasonal position expected to begin in November and conclude in late December, based on business needs. The schedule is Monday through Friday from 7:00 a.m. to 3:30 p.m.; however, hours may extend beyond the regular shift, and occasional weekend work may be required to support operational demands during the peak season.

Responsibilities

• Provide administrative support to Distribution Center employees and the management team to ensure efficient day-to-day operations.
• Greet visitors, vendors, and guests in a professional manner and direct them appropriately.
• Answer, screen, and route incoming phone calls to the appropriate individual or department, ensuring messages are communicated accurately and promptly.
• Exhibit professional and courteous communication in person, over the phone, and through email.
• Maintain facility security by following established visitor management and safety procedures.
• Create, maintain, and organize Distribution Center records, files, and documentation.
• Prepare, maintain, and update miscellaneous reports, spreadsheets, and tracking documents.
• Collate, sort, and distribute incoming mail and packages.
• Coordinate office and facility supply orders and maintain adequate inventory levels.
• Ensure the reception area and other administrative workspaces remain organized and presentable.
• Assist with special projects, employee communications, and other administrative duties as assigned.
• Maintain the highest level of confidentiality when handling employee, operational, financial, and business-related information.
• Support a positive and professional environment for employees, visitors, and business partners.

What We Are Looking For:

• 2-3 years of experience in an office environment and/or administrative support role.
• Fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
• Excellent professional communication skills, including phone etiquette and customer service.
• Strong proficiency in Microsoft Office applications, including Word, PowerPoint, and Excel.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work effectively with employees at all levels of the organization, as well as visitors, vendors, and external partners.
• Ability to exercise sound judgment and make decisions independently when appropriate.
• Ability to maintain strict confidentiality with sensitive information, including employee, financial, and business data.
• Ability to remain calm under pressure and effectively manage challenging or time-sensitive situations.
• Commitment to maintaining a safe and professional work environment.

Preferred Qualifications

• Previous experience supporting warehouse, distribution, manufacturing, or operations environments preferred.
• Experience maintaining records, reports, and data in Microsoft Excel preferred.

How We Work: 
 
American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors: 

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower. 

• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking. 

• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results. 

Who We Are: 
 
American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world’s leading retail and ecommerce companies. 

Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022. 
 
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers. 
 
Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.