Assoc Analyst IT Operations

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Key Responsibilities

• Assist in the day-to-day configuration, tuning, and maintenance of monitoring platforms:
  • Microsoft SCOM (System Center Operations Manager): Management packs, agents, alerts, dashboards, and reporting.
  • Nagios (or Nagios-based tools like Icinga): Plugins, host/service checks, NRPE, notifications.
  • SolarWinds (Orion platform): NPM, SAM, NCM modules for network/server/app monitoring, alerts, and polling.
  • AlertSite (SmartBear): Synthetic monitoring, transaction checks, API/web monitoring, global nodes, and alert integrations.
• Monitor infrastructure health, performance metrics, availability, and alerts across on-prem data centers, hybrid/cloud environments (AWS/Azure), and SOX-critical systems.
• Respond to alerts/incidents during 24x7 shifts/on-call: Perform initial triage, acknowledge/escalate, execute basic remediation (e.g., restarts, threshold adjustments), and document in ticketing systems (ServiceNow/Jira).
• Support SOX compliance: Configure monitors for audit-relevant events (e.g., unauthorized changes, access anomalies, SLA breaches), generate compliance reports/evidence, and assist in control testing/remediation.
• Perform routine tasks: Agent deployments, threshold tuning, false-positive reduction, dashboard/report creation, and monitor health checks.
• Collaborate with senior engineers, infrastructure, security, and application teams to implement new monitors, integrate tools (e.g., with PagerDuty, Splunk, ServiceNow), and improve alerting accuracy.
• Document configurations, procedures, runbooks, and SOX-related artifacts; participate in knowledge sharing and team handovers.
• Contribute to proactive monitoring improvements, capacity planning insights, and post-incident reviews to enhance system reliability.
• Support disaster recovery drills and ensure monitoring continuity during changes/upgrades.

Required Skills & Experience

• 2–5 years of hands-on experience in IT monitoring/operations, with exposure to at least 2–3 of the following tools: SCOM, Nagios/Icinga, SolarWinds Orion, AlertSite (or similar synthetic monitoring tools like Dynatrace Synthetics/New Relic).
• Basic to intermediate knowledge of:
  • Windows/Linux server monitoring, network devices, applications, and cloud resources.
  • Alert configuration, thresholding, notifications, and integration with incident tools.
  • Performance metrics (CPU, memory, disk, response times) and troubleshooting basics.
• Understanding of SOX compliance in IT environments: Monitoring for ITGCs, logging/auditing, change detection, and regulatory reporting basics (preferred but trainable).
• Experience in 24x7 production support environments, including shift work/on-call, incident response, and high-availability monitoring.
• Familiarity with ITIL processes, ServiceNow/Jira for ticketing, and basic scripting (PowerShell/Bash/Python for simple automation/tasks).
• Good analytical skills, attention to detail, and ability to work collaboratively in a global team.

Preferred Qualifications

• Exposure to SOX/regulated environments (consumer goods, retail, or entertainment).
• Certifications: Microsoft SCOM-related, SolarWinds Certified Professional, Nagios/Icinga basics, ITIL Foundation, or equivalent.
• Knowledge of synthetic/user-experience monitoring (e.g., AlertSite transactions) or additional tools (Splunk, Dynatrace, Azure Monitor).
• Background in supporting e-commerce, supply chain, or digital platforms.

Education

Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent. Relevant certifications are a plus.

What We Offer

• Competitive salary and benefits aligned with Mattel India standards.
• Opportunity to gain hands-on experience with enterprise tools supporting global brands (Barbie, Hot Wheels, Fisher-Price, etc.).
• Inclusive culture with mentoring from senior engineers and growth potential in a multinational tech hub.
• Hybrid work model (with shift/on-call requirements for 24x7 coverage).

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy