Job Title: I&O-Manager Technology Support Services

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

Responsibilities:

1. Manage Cloud operational support services (AWS, GCP, Azure, or SaaS) and data center co-location services with a focus on monitoring.
2. Oversee and optimize service monitoring tools such as SolarWinds Orion, Microsoft System Center Operations Manager, and Nagios.
3. Lead and manage global 24/7 operations, including RedHat Linux, Windows, VMWare, EMC & NetApp Storage, Backups, and Cisco Networking devices.
4. Implement and maintain Change and Production Control Frameworks as per ITILv.3 library, ensuring compliance with security best practices and audit requirements (SOX, PCI, etc.).
5. Build, influence, and motivate effective teams, managing both onsite and offshore technical personnel.
6. Conduct thorough root cause analysis to resolve complex infrastructure issues and drive service restoration during critical outages.
7. Negotiate with customers to establish service level agreements and manage vendor relationships and budgets.
8. Create and present I&O information to executive management, including data analysis and trend reports.
9. Coordinate and support disaster recovery procedures and assist in developing disaster recovery plans.
10. Drive continuous improvement initiatives and stay updated with emerging technologies in cloud and infrastructure management.

Qualifications: 

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is preferred. 

• Experience: Minimum of 10 years of experience in  Infrastructure & Operations or in a similar role, with at least 5 years of experience managing offshore technical teams. 

• Technical Skills: Strong understanding of software development, IT infrastructure, and project delivery methodologies. 

• Leadership Skills: Proven ability to lead and inspire technical teams, with excellent interpersonal and communication skills. 

• Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges. 

• Cultural Awareness: Ability to work effectively in a multicultural environment and manage teams across different time zones. 

Preferred Qualifications: 

• Experience working in a global organization with distributed teams and  

And related Certifications 

• Knowledge and Certifications in ITIL, Agile and DevOps practices. 

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy