P&C Operations Co-ordinator

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

At the heart of our company, the Global People & Culture (P&C) team partners with employees across the business to deliver a meaningful, end-to-end employee experience. We live our values every day and are committed to creating a workplace where everyone feels they truly belong. As part of our team, you’ll be encouraged to challenge the status quo, bring fresh, progressive thinking, and help drive impactful change. With a presence in over 30 countries and supporting more than 30,000 employees globally, our work has real scale and influence. We’re passionate about building an environment that amplifies purpose, passion, and play in every aspect of the employee experience. We value meaningful work, personalized career growth, and the opportunity to shape a world-class People & Culture organization.

Everyday, our Global People & Culture team role models the following strategic pillars:

• Performance and Growth: Attract and retain the best of the best. Support and inspire them to grow and contribute at the highest level
• Leadership Development: Cultivate skills and capabilities that make exceptional, innovative leaders
• Total Rewards: Reward and incentivize our people when and how it matters
• People Systems: Create integrated systems and processes that are intuitive and effective, and that yield actionable insights, designed with our people at the center
• Operational Excellence: Execute with excellence, fostering a culture of collaboration while empowering our people

The Opportunity: 

What Your Impact Will Be: 

Onboarding & Pre-Joining Experience:

• Manage end-to-end onboarding coordination including offer documentation, pre-joining communication, and onboarding readiness to ensure a seamless new hire experience.
• Track onboarding progress and ensure completion of joining formalities, documentation, and policy acknowledgements within defined timelines.
• Support new joiner orientation logistics and ensure smooth onboarding process execution.

Background Verification & Vendor Management

• Coordinate end-to-end Background Verification (BGV) process with external vendors and ensure timely initiation and closure.
• Track verification status, follow up on pending cases, and highlight discrepancies for resolution.
• Maintain accurate BGV records and ensure compliance with organizational and regulatory requirements.
• Act as point of contact between employees, hiring teams, and vendors for verification-related queries.

Workday / HRMS Management

• Maintain employee lifecycle transactions in Workday including onboarding, employee data updates, transfers, and exits.
• Ensure accuracy and completeness of employee master data to support payroll and compliance processes.
• Provide first-level support for Workday queries and coordinate with HRIS teams for issue resolution.
• Generate standard HR reports and dashboards to support operational and business requirements.

Payroll & Employee Data Support

• Validate employee data inputs related to onboarding, attendance, and employee changes to support accurate payroll processing.
• Ensure timely submission of payroll inputs and maintain supporting documentation.
• Assist in benefits enrollment activities and respond to employee queries related to P&C operations processes.

Compliance & Documentation

• Maintain employee personnel files, statutory documentation, and onboarding records in line with compliance requirements.
• Support audit readiness through accurate documentation and data tracking.
• Ensure adherence to internal policies, data privacy standards, and operational SOPs.

Operational Excellence

• Execute P&C operational processes efficiently to enhance employee experience across the employee lifecycle.
• Collaborate with PCBPs, Finance, IT, and internal stakeholders for smooth P&C service delivery.
• Identify operational gaps and recommend process improvements to drive efficiency and standardization.

Role Contribution

This role plays a critical part in delivering consistent and efficient People Operations support by ensuring seamless onboarding, accurate HR data management, and compliant execution of P&C operational processes, contributing to a scalable P&C operations framework for MTIC.

What We’re Looking For: 

• Bachelor’s degree in human resources, Business Administration, or related field (MBA preferred).
• 2–5 years of experience in P&C operations with exposure to HRMS, payroll, and benefits.
• Hands-on expertise in HRMS tools (SAP, Oracle, Workday, or similar).
• Strong proficiency in MIS reporting, Excel, and Power BI dashboards.
• Sound knowledge of Indian payroll practices, statutory compliance, and P&C processes.
• Analytical mindset with attention to detail and ability to handle sensitive information confidentially.
• Excellent communication and stakeholder management skills.

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy