Senior Manager/Tower Lead for India-Infrastructure & Operations

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

The Opportunity: 

What Your Impact Will Be: 

Key Responsibilities:

Leadership and Team Management:

• Lead, mentor, and develop a team of infrastructure operations engineers and specialists.
• Foster a collaborative, high-performing, and results-oriented team culture.
• Set clear performance expectations, provide regular feedback, and conduct performance reviews.
• Manage team schedules, on-call rotations, and ensure adequate staffing levels.
• Identify training and development needs within the team.

Infrastructure Operations and Maintenance:

• Oversee the day-to-day operations, maintenance, and monitoring of all IT infrastructure components (servers, storage, network, firewalls, load balancers, etc.).
• Ensure high availability, performance, and stability of critical systems and services.
• Implement and enforce ITIL best practices for incident, problem, change, and configuration management.
• Develop and maintain comprehensive documentation for infrastructure configurations, processes, and procedures.
• Manage and optimize backup, recovery, and disaster recovery processes.
• Collaborate with Design, Engineering, Capacity, Strategy, Security and Application teams

Cloud Infrastructure Management:

• Manage and optimize our cloud infrastructure (e.g., AWS, Azure, GCP) for performance, cost-efficiency, and security.
• Implement and maintain cloud monitoring and alerting systems.
• Ensure compliance with cloud security policies and best practices.

Security and Compliance:

• Collaborate with the security team to implement and maintain security policies and procedures for the infrastructure.
• Ensure compliance with relevant industry regulations and standards (e.g., SOC 2, SOCr, NIST, RAP and PCI).
• Participate in security audits and implement remediation plans.

Collaboration and Communication:

• Collaborate effectively with other IT teams (e.g., development, security, support) and business stakeholders.
• Communicate clearly and concisely with technical and non-technical audiences regarding infrastructure status, incidents, and projects.
• Participate in strategic planning and contribute to the development of IT roadmaps.

Problem Solving and Incident Management:

• Lead the resolution of complex infrastructure issues and outages.
• Conduct root cause analysis and implement preventative measures.
• Develop and maintain incident response plans.

Continuous Improvement:

• Identify opportunities for process improvement and automation within infrastructure operations.
• Implement solutions to enhance efficiency, reliability, and scalability.
• Stay current with emerging technologies and industry trends.

Technical Expertise:

• Strong technical expertise across a broad range of infrastructure technologies, including:
  • Server operating systems (Windows Server, Linux)
  • Networking (TCP/IP, DNS, DHCP, routing, switching, firewalls, VPN)
  • Storage solutions (EMC, iSilon, SAN, NAS)
  • Virtualization technologies (VMware, NSX)
  • Cloud platforms (AWS, Azure, GCP) – deep understanding of at least one is required.
  • Monitoring and alerting tools (e.g., SolarWinds, Nagios, SCOM, CloudWatch, Azure Monitor)
  • Automation tools (e.g., Ansible, Chef, Puppet, scripting languages like Python, PowerShell)
  • Collaboration tools (O365, Zoom, Teams)
  • Database management (Oracle, OCI, MsSQL, MySQL)
• Proven ability to lead and motivate technical teams.
• Excellent problem-solving and analytical skills.

What We’re Looking For: 

Experience:

• Minimum 5 years of experience in a global 24/7 operations Leadership
• Experience in managing co-location relationships with heavy emphasis on Outsourcing relationships
• Experience in Cloud technologies AWS and/ or GCP and/ or Azure
• Experience in managing RedHat Linux, Windows, VMWare, EMC & NetApp Storage, Backups, and Cisco Networking devices
• Experience in analysis of complex infrastructure problems
• Strong interpersonal skills and the ability to effectively communicate with a wide range of stakeholders
• Ability to gather data, compile information, and prepare reports for Executive Management
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Ability to provide technical guidance and leadership to professional personnel in area of expertise.
• Ability to provide and drive data collection needs for various annual Corporate Audits: SOX, PCI, etc.
• Strong understanding of ITIL principles and best practices.
• Excellent communication (written and verbal) and interpersonal skills.
• Experience in managing vendor relationships and budgets.
• Knowledge of security best practices and compliance requirements.
• Work with technology leadership team and assist with scheduled changes, maintenances and unplanned incidents
• Coordinates and supports disaster recovery procedures and assists in the development of disaster recovery plans
• Reviews historical data for trend analysis
• Departmental Requirements
  • Available for all critical outages by driving the team to service restoration

Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is preferred.
• Experience: 15+ years of experience inor a similar role, with at least 5 years of experience managing offshore technical teams.
• Technical Skills: Strong understanding of software development, IT infrastructure, and project delivery methodologies.
• Leadership Skills: Proven ability to lead and inspire technical teams, with excellent interpersonal and communication skills.
• Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges.
• Cultural Awareness: Ability to work effectively in a multicultural environment and manage teams across different time zones.

Preferred Qualifications:

• Experience working in a global organization with distributed teams.
• Certification in (Insert function here)
• Knowledge and Certifications in ITIL, Agile and DevOps practices.
• Knowledge:

• Working knowledge on managing Cloud operational support services (AWS and/ or GCP and/ or Azure and/ or SaaS)
• Working knowledge of service monitoring tools such as: SolarWinds Orion, Microsoft System Center Operations Manager, and Nagios
• Working knowledge of RedHat Linux, Windows, VMWare, EMC & NetApp Storage, Backups, and Cisco Networking devices
• Working knowledge of ServiceNow and Alert Integrations
• Working knowledge of Data Center Co-Location Services with heavy emphasis on monitoring
• Working knowledge of Change and Production Control Frameworks as set forth in the ITILv.3 library

• Skills:

• Ability to build, influence, lead and motivate effective teams towards end results
• Ability to work effectively with all levels of staff, clients and other IT personnel
• Ability to negotiate with customers to reach agreement on common goals and service levels
• Ability to conduct thorough root cause analysis to resolve issues
• Ability to create and present I&O information to executive management

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy