Sr Analyst IT JAMF

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Senior JAMF Engineer 

Role Overview 

We are seeking a Senior JAMF Engineer to lead the strategy, stability, and modernization of the macOS environment supporting approximately 1,700 devices globally, including 100 VIP/Diamond users. 
 
This role owns the JAMF platform end-to-end, including infrastructure, policy architecture, OS lifecycle management, third-party application patching, and compliance posture. The Senior Mac Platform Engineer will lead the migration from on-prem JAMF to JAMF Cloud, rationalize and modernize existing policies, and drive automation improvements across the Mac ecosystem. 
 
This role supervises 1–2 JAMF engineers and is accountable for macOS platform KPIs, operational performance, and continuous improvement initiatives. Reporting to Endpoint Management leadership, this position combines deep technical expertise with platform ownership and team oversight. 

Key Responsibilities 

• Own the JAMF platform as the single source of truth for macOS device management. 

• Maintain and optimize JAMF infrastructure, policies, configurations, and integrations (including JAMF Connect with local account model). 

• Establish governance standards for policy design, naming conventions, scoping, and lifecycle management. 

• Monitor and improve macOS client health and compliance posture. 

• Lead the technical execution of the migration from on-prem JAMF to JAMF Cloud. 

• Rationalize and streamline existing policies during migration. 

• Ensure minimal disruption to end users, including VIP/Diamond population. 

• Validate integrations, configurations, and security controls post-migration. 

• Own macOS major version upgrade strategy and rollout. 

• Manage third-party application patching (Adobe, Chrome, Zoom, etc.). 

• Partner with Endpoint Security to implement and maintain security baselines and compliance standards. 

• Improve patch and upgrade adoption rates across the environment. 

• Develop automation using scripting (Bash, Python, or similar) and JAMF APIs. 

• Reduce manual remediation through proactive and self-healing workflows. 

• Improve reporting visibility and operational metrics. 

• Identify opportunities to integrate AI-driven or telemetry-based remediation where appropriate. 

• Supervise 1–2 JAMF engineers, providing technical direction and oversight. 

• Lead technical prioritization and execution planning for Mac engineering initiatives. 

• Develop training materials and provide structured enablement for Field Services and L1.5/L2 support teams. 

• Improve support documentation and escalation pathways. 

Required Qualifications 

• 7+ years of experience managing macOS in enterprise environments. 

• Deep expertise in JAMF Pro administration and architecture. 

• Experience with JAMF Connect and modern, non-AD-bound macOS environments. 

• Proven experience leading platform migrations (cloud preferred). 

• Strong scripting experience (Bash, Python, or similar). 

• Experience managing macOS OS lifecycle and third-party application patching. 

• Demonstrated ability to supervise technical staff and drive KPI accountability. 

• Strong documentation and cross-team collaboration skills. 

Success in This Role Looks Like 

• Successful migration from on-prem JAMF to JAMF Cloud with minimal user disruption. 

• Reduced policy sprawl and improved governance standards. 

• Improved macOS upgrade adoption and patch compliance metrics. 

• Increased automation reducing manual remediation workload. 

• Well-trained Field Services and L1.5/L2 teams with fewer unnecessary escalations. 

• Stable and high-performing experience for VIP/Diamond users. 

What We’re Looking For: 

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
   

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy