Sr Analyst IT Operations

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description:

The Storage Administrator / Engineer will be responsible for leading the design, implementation, administration, and support of enterprise storage solutions. This role focuses on managing and optimizing Dell EMC storage technologies—including ECS, PowerScale (Isilon), and EMC Cloud Storage—to ensure high availability, data integrity, performance, and scalability across the organization. The ideal candidate will also lead data protection and replication activities leveraging Zerto, ViperSRM, and other storage management tools.

KEY RESPONSIBILITIES:

§  Lead day-to-day administration and lifecycle management of Dell EMC storage arrays, including ECS, PowerScale (Isilon), and Cloud Storage platforms.

§  Configure and maintain NFS shares, quotas, snapshots, and access control lists.

§  Monitor capacity, performance, and health using ViperSRM and other enterprise monitoring tools.

§  Ensure storage systems are compliant with corporate standards, SLAs, and security policies.

§  Manage Zerto replication and Virtual Protection Groups (VPGs) for critical workloads and Data Protection & Replication.

§  Develop and maintain disaster recovery strategies and replication topologies across data centers and cloud environments.

§  Validate and test DR readiness periodically to ensure business continuity.

§  Collaborate with architects and application teams to design scalable storage solutions that meet performance and resilience requirements.

§  Evaluate new storage technologies and recommend upgrades or improvements to existing infrastructure.

§  Automate storage provisioning, reporting, and operational tasks using scripts or management APIs.

§  Performance Tuning & Troubleshooting and identify and resolve storage bottlenecks, NFS latency issues, and replication failures.

§  Proactively analyze capacity trends and plan for future expansion.

§  Coordinate with vendors (Dell EMC, Zerto) for advanced troubleshooting and support cases.

§  Serve as the technical lead for the storage team, mentoring junior administrators and ensuring consistent operational excellence.

§  Work closely with Infrastructure, Cloud, and Backup teams to align storage strategies with organizational goals.

§  Maintain detailed documentation, SOPs, and architectural diagrams.

QUALIFICATIONS:

§  Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

§  Experience: 8+ years in enterprise storage administration, with 3+ years in a lead or senior capacity.

§  Dell EMC ECS, PowerScale (Isilon), and Cloud Storage.

§  NFS, SMB, Replication, Snapshots, Quotas.

§  ViperSRM for storage monitoring and reporting.

§  Zerto replication and VPG management.

§  Familiarity with SAN/NAS technologies and data migration best practices.

§  Knowledge of automation (Python, PowerShell, or Ansible) preferred.

Preferred Certifications:

§  Dell EMC Technical Certifications (e.g., EMCSA, EMCTA, or PowerScale Specialist).

§  Experience integrating on-premises storage with public cloud (AWS, Azure, or GCP).

§  Understanding of data protection, compliance, and retention policies.

§  Strong communication and documentation skills.

Soft Skills:

§  Strong analytical and problem-solving abilities.

§  Excellent communication and cross-functional collaboration skills.

§  Leadership and mentoring capability.

§  High attention to detail and commitment to service reliability.

What We’re Looking For: 

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
   

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy