Direct Import Order Management Analyst

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity: 

As a DI (Direct Import) Order Fulfilment Analyst, you will play a pivotal role in ensuring accurate, timely, and efficient processing of direct import orders. You’ll support global order fulfilment, with a focus on Amazon EMEA accounts, collaborating with internal and external stakeholders to execute seamless end-to-end operations.

This role is central to coordinating stock availability, compliance documentation, order tracking, data reporting as well as co-creating process due to new set-up —contributing directly to customer satisfaction and the successful execution of our global supply chain.

What Your Impact Will Be: 

Order Management

• Process DI orders from intake through confirmation and release with high accuracy.
• Coordinate shipment instructions, stock allocation, and timely delivery in collaboration with supply chain partners.
• Manage the order book and ensure alignment with both internal standards and customer requirements.
• Submit compliance documents and product labels and support the order commit process.

Customer Support

• Proactively address order changes due to supply constraints or customer requests.
• Act as a point of contact for inquiries related to delivery, compliance, and fulfilment timelines.

Process Improvement

• Identify opportunities to streamline DI order fulfilment processes and contribute to continuous improvement initiatives.
• Analyze key performance indicators (KPIs) such as order accuracy, cycle time, and OTIF (On-Time-In-Full).
• Participate in new projects and pilot programs, such as Amazon DI, to support growth and operational refinement.

Cross-Functional Collaboration

• Work closely with Logistics, Supply Planning, Sales, Finance, and local fulfilment teams.
• Maintain effective communication and workflow alignment between global and regional stakeholders.

What We’re Looking For: 

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• 3–5 years of experience in order management, merchandising, or sales operations, preferably in a fast-paced or seasonal industry such as toys or consumer goods.
• Strong proficiency in Microsoft Excel (PivotTables, VLOOKUP, charts); familiarity with Tableau, Cognos, or SQL is a plus.
• Foundational understanding of supply chain operations and compliance requirements.
• Excellent written and spoken English; Mandarin is an added advantage.
• Strong communication, coordination, and problem-solving skills.
• Detail-oriented, well-organized, and capable of managing multiple priorities under tight timelines.
• Collaborative and culturally aware team player with the flexibility to navigate cross-regional operations.
• Comfortable in a dynamic environment with evolving responsibilities and structure.
• Self-starter with a continuous improvement mindset and eagerness to contribute to long-term organizational success.

Work Arrangements

• Will be required to work during EMEA working hours
• Will be required to work during Malaysia public holidays (replacement leaves provided)

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy