HR Employee Services Analyst

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The HR Employee Services Analyst LATAM provides operational support and direct employee service across Mexico and other Latin American countries. The role aims to ensure a positive employee experience through benefits administration, vendor coordination, and support in informative engagement initiatives. The analyst works closely with local and regional teams. Tools such as Oracle, Coupa, and Workday are used to ensure accuracy, compliance, and alignment with Mattel's global standards.

What Your Impact Will Be

• Coordinate and maintain effective relationships with external HR service providers, ensuring timely PO creation, invoice tracking, contract compliance, accurals control and service quality.
• Manage onboarding and offboarding processes, including tracking employee enrollment and removal from insurance policies and other benefits across Mexico, Peru, Chile, Brazil, and Colombia.
• Provide direct support to employees, addressing inquiries related to benefits, internal processes, and HR policies.
• Conduct detailed analysis of reports from Oracle and Coupa as part of internal audits, supporting account tracking and budget optimization for the HR area.
• Document and update standard operating procedures (SOPs) related to employee services.
• Participate in continuous improvement initiatives to streamline processes and enhance employee satisfaction.
• Actively support engagement initiatives, including internal surveys and informational events about employee benefits to strengthen the connection between employees and Mattel’s value proposition.

What We’re Looking For

• Bachelor's Degree Bachelor's Degree Business Administration
• Bachelor's Degree Bachelor's Degree Psychology
• Bachelor's Degree Bachelor's Degree Human Resources
• Bachelor's Degree Bachelor's Degree Engineering
• Bachelor's Degree Bachelor's Degree Mathematics.
• 2+ in administrative HR roles
• Analytical mindset with a continuous improvement approach.
• Proactive, customer-focused, and collaborative team player.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Strategic vendor management and contract-based organization.
• High-impact organizational capabilities in structuring workflows, timelines, and deliverables aligned with contractual obligations.
• Advanced analytical thinking and data-driven decision-making to optimize operational efficiency.

What It’s Like To Work Here

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors
 

• We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver result
   

Who We Are

Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at https //jobs.mattel.com/ and www.instagram.com/MattelCareers .

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.