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Web Application Sr Analyst
Hyderabad, Telangana
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Overview
We are seeking a highly skilled Web Application Sr Analyst to support, stability, and continuous improvement of enterprise web applications across a diverse technology stack. This role is responsible for managing production support, ensuring high availability, and leading a team that supports applications built on JBoss EAP, Java, .NET Framework, Informatica Intelligent Cloud Services (IICS), and web services.
The ideal candidate combines strong technical depth with operational excellence and leadership experience in a global, business-critical environment.
Key Responsibilities
Application Support & Operations
- Own day-to-day production support for enterprise web applications built on JBoss EAP, Java, .NET, IICS, and web services.
- Ensure application availability, performance, reliability, and scalability across environments.
- Lead incident management, problem management, root cause analysis, and post-incident reviews.
- Establish and maintain operational runbooks, monitoring, alerting, and escalation procedures.
Platform & Technology Management
- Oversee support and maintenance of application servers (JBoss EAP), middleware, and web services (SOAP/REST).
- Manage integrations and data flows leveraging Informatica Intelligent Cloud Services (IICS).
- Partner with infrastructure, cloud, and security teams to ensure platform stability, patching, and compliance.
- Support application upgrades, patches, and configuration changes with minimal business disruption.
Service Management & Continuous Improvement
- Manage application support intake through ITSM tools (e.g., ServiceNow), including ticket prioritization, SLAs, and reporting.
- Drive continuous improvement initiatives to reduce incidents, improve performance, and increase automation.
- Identify recurring issues and work with engineering teams to implement permanent fixes.
- Define and track KPIs related to application uptime, incident trends, and support efficiency.
Collaboration & Stakeholder Engagement
- Act as the primary support liaison between business stakeholders, development teams, and IT leadership.
- Collaborate with development teams on release planning, deployments, and transition to production support.
- Communicate clearly with both technical and non-technical stakeholders regarding incidents, risks, and system health.
Required Qualifications
- 5+ years of experience in enterprise application support
- Strong hands-on experience supporting Java and .NET-based web applications.
- Solid experience with JBoss Enterprise Application Platform (EAP) administration and troubleshooting.
- Experience supporting integrations and data workflows using Informatica Intelligent Cloud Services (IICS).
- Strong understanding of web services (REST/SOAP) and distributed system architectures.
- Experience with ITSM processes, incident management, and SLA-driven support environments.
- Excellent communication, leadership, and stakeholder management skills.
Preferred Qualifications
- Experience supporting applications in cloud or hybrid environments.
- Familiarity with DevOps practices, CI/CD pipelines, and release management.
- Experience with application performance monitoring (APM) and logging tools.
- Background in regulated or high-availability enterprise environments.
- Experience managing global or follow-the-sun support teams.
EEO and Accessibility Commitment
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.
Mattel aims to make its Careers website accessible. It is Mattel’s Policy to provide reasonable accommodations to people with disabilities as required by law. If you’re interested in applying for employment with Mattel, and need assistance with this online system at any point during the application, screening or selection process, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: TalentAcquisition@mattel.com. It is Mattel's Policy to consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, social origin, age, marital status, veteran and protected veteran status, disability, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, genetic information, gender, gender identity or expression, or any other basis protected by applicable law.