Tech Lead, IAM

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

1. Production Support

• Governing and driving Incident Management, Problem Management, Change Management and Release Management
• Driving and Managing Incident Managers, Problem Managers, Change Managers and Release Managers
• Ensuring the effectiveness of the whole Incident Management, Problem Management, Change Management and Release Management by conducting periodic reviews and make recommendations for improvements
• Facilitating workshops and/or forums to promote Change Management initiatives
• Attend daily CAB meetings and assist with review and approval of change requests
• Audit Aging Problem tickets, Change requests and Weekly Emergency Change requests and work with appropriate GTO Tower leads to ensure all Change Requests are closed within change windows and/or timely manner
• Perform periodic reviews and ensure all IM, PM CM & RM process documents such as SOP, runbook, user-guide and training materials are up to date
• Manage and make sure only authorized changes are implemented on production environments
• Ensure monthly, quarterly and annual IM, PM, CM & RM SOX audit controls are submitted, reviewed, issues/remediations (if any) are resolved and approved per assigned completion date
• Review Weekly Change Calendar report and ensure latest version is provided during Executive Operation meetings
• Ensure all changes resulting on P1/P2 incidents are reported, tracked and conducted RCA’s.
• Lead and manage an Identity and Access Management Team focused on IAM technologies such as IGA (Identity Governance and Administration), PAM (Privileged Access Management), and SSO (Single-Sign-On) solutions.
• Manages and is responsible for the successful completion of all tasks in assigned projects.
• Available 24/7 for any critical security incident response that may arise which requires immediate resolution.
• Work to ensure security identity tooling within Mattel environments are operational and operating at needed levels of service and availability.
• Develop and maintain metrics to measure the effectiveness of the IAM program.
• Maintains current knowledge of relevant information security identity, authentication, authorization, and governance technology and techniques, bringing forth ideas for modernization and improvement.
• Ensure identity operations practices provide a sound foundation that utilizes tools and processes for rapid identification of security events to address and mitigate risks.
• Engage with peers regularly for identity and access management functions, project status, activities, and achievements.
• Manage “Continuous Improvement” efforts, in respect to Mattel’s information security identity tooling and systems.
• Contribute to security requirements, standards, procedures, and reference architectures to comply with policies and technical standards.

1. Partner Management
   Manages delivery of IT Process controls of IM, PM, CM and RM by collaborating and driving the outsourced partner to successful delivery of contractual obligations with predefined SLA’s and OLA’s
2. Projects
   • Provides input to initiation and analysis activities including Project Charter development, Cost Benefit Analysis, Request for Information and Request for Proposals.
   • Manages small projects as assigned, including timeline, scope, resources, risk, quality and customer expectations.
   • Ensures all enterprise and IAM standards are followed.

1. Relationship Management
   • Participates in discussions between IT and the business unit regarding current and anticipated service requirements and alternative approaches.
   • Maintains strong relationships with customers.
   • Assists with the education of customers about current IT trends and technology.

1. Administration
   • Communicates plans, status and issues on a regular basis to executive management.
   • Plans and evaluates the work of technical and other support staff.
   • Audits and approves staff work reflected on invoices and timecards.
      
2. Departmental Requirements
   • Available for all critical outages by driving the team to service restoration.

1. Other Duties as Required

Education: 

 HS Diploma/GED    AA/AS      BA/BS   MBA/MS   PHD

Certification/Licenses: - Preferable    

• ITILv3
• GSEC, CISSP, GIAC, (ISC)2, Okta, CyberArk or similar technical certification a plus.

Knowledge:

• Extensive knowledge of IAM and PAM.
• Extensive knowledge of RedHat Linux, Windows, AD, Entra, MFA, Okta, JML, SCIM, CyberArk
• Extensive knowledge of Incident Management, Problem Management, Change and Production Control Frameworks as set forth in the ITILv.3 library.

Skills:

• Strong ability to build, influence, lead and motivate effective teams towards end results.
• Ability to write and present effective materials, including presentations, status reporting, etc.
• Ability to lead effective meetings that are tailored to the audience.
• Demonstrated ability to work effectively with all levels of staff, clients and other IT personnel.
• Ability to negotiate with customers to reach agreement on common goals and service levels.
• Ability to conduct thorough root cause analysis to resolve issues.

Experience:

• Bachelor’s degree in technology or applicable experience.
• 10+ Years of experience within information security operations in multiple roles.
• 10+ years of experience with cloud security and infrastructure (AWS, GCP, Entra) and O365 services and technology.
• 10+ years of experience with security identity operations utilizing PAM (CyberArk, Delinea, Okta OPA etc.)
• 10+ years of experience with security identity operations utilizing IGA platforms (SailPoint, Okta IGA etc).
• 5+ years of experience defining, refining, and driving efficiency in operational processes.
• Extensive experience with Okta modules OPA, OIG, ASA, Workflows is a plus.
• Extensive experience with, but not excluded to: SAML, OID, OAuth, SCIM, MFA.
• Extensive experience working with and managing Active Directory, Entra ID.
• Experience with IAM technologies (IAM, PIM, PAM) and directory services such as SailPoint, Okta, Active Directory, OneLogin, LastPass, Keeper, Delinia.
• Experience with PowerShell, Python, and scripting.
• Knowledge of information security identity standards, principles, and practices required.
• Knowledge of industry security standards, guidelines, and regulatory/compliance requirements related to information security such as ISO 27001, NIST 800-53, SOC2, PCI, SOX, NYDFS, etc.
• Excellent prioritization, decision making, critical thinking, communication, and relationship building skills.
• Advanced Microsoft Excel skills required, including pivot tables, formulas, and data analysis tools.
• Strong ability to work collaboratively across teams during high-stress situations.
• Thrive in a fast-paced, startup environment where priorities shift quickly—move with urgency, adapt to change, and communicate proactively to maintain momentum without losing sight of ownership or impact.
• Ability to work independently and in a team environment.
• Experience with budgeting for Operations products, services, and support.
• Experience managing co-location relationships with heavy emphasis on Outsourcing relationships
• Skilled in examining and re-engineering IT operations and procedures, formulating policy, and developing and implementing new strategies.
• Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Advanced analytical, evaluative, and objective critical thinking skills.
• Working knowledge and understanding of the principles and processes of computerized business and operating systems.
• Ability to gather data, compile information, and prepare reports for Executive Management
• Skilled in organizing resources and establishing priorities.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Ability to provide technical guidance and leadership to professional personnel in area of expertise.
• Ability to provide and drive data collection needs for various annual Corporate Audits: SOX, PCI, etc.

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy